Power Cord Recall - Microsoft Surface Pro

REMINDER: AC Power Cord Recall for Microsoft Surface Pro (original), Microsoft Surface Pro 2, and certain Microsoft Surface Pro 3 Devices

In January 2016, Microsoft initiated a voluntary recall for the original AC power cords sold with the original Surface Pro, Surface Pro 2, and any Microsoft Pro 3 devices purchased prior to March 15, 2015. This recall was done in cooperation with various government regulatory agencies.

If the original AC power cord is repeatedly wound too tightly, twisted, or pinched over an extended period of time, it may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.

ACTION REQUIRED:

- Check to see if the AC power cord you are currently using looks like the one pictured on the left below. If it does, we recommend that you STOP using that AC power cord and order a replacement AC power cord from Microsoft. Microsoft will provide a replacement AC power cord at no cost to you through the website below.

- Please go to www.surface.com/powercord to order a free replacement AC power cord. Proof of purchase or device serial numbers will be required. Please recycle or dispose of your original AC power cord in accordance with local requirements.