Blog Post

Leveraging New Technology, Employee Satisfaction, & Business Success

Jan 23, 2018

Overall, the research indicates that organisations investing in workplace technology are more likely to be successful in the APAC market than those that don't. In fact, 89% of respondents who rate their companies as above average in business performance also believe their companies are technology focused. Employees of successful businesses are over two times more likely to rate their organisation as 'extremely focused’ on technology when compared to those who rate their companies as below-average performing businesses.


Leveraging new technologies
Technology was cited as the top priority for APAC professionals. However, what’s interesting is that 72% of ANZ businesses are ‘not at all focused’ or ‘somewhat focused’ on leveraging technology to empower productivity and improve employee experiences. Furthermore, only 16% of ANZ professionals consider technology to be an ‘enabler of automating menial tasks to save time.’


So where does this put ANZ in relation to the wider APAC market?
ANZ falls below the APAC average of 23% for leveraging technology, indicating that ANZ professionals are behind when it comes to recognising the full potential of technology to overcome business challenges. Mark Henley, director of transformation and digital strategy at Adobe, Asia Pacific, comments, “In the current Experience Business era, smart organisations are realising that outstanding customer experiences hinge on their ability to attract the best people.” “As a result, businesses today must strategically invest in workplace technologies to drive productivity and deliver a compelling experience for employees.”


Man vs machine
Nearly 1 in 3 (34%) of ANZ professionals surveyed state that they are “anxious about the impact” of artificial intelligence and machine learning. However, they are significantly more optimistic about these technologies compared to their APAC counterparts; 73% of APAC professionals say they are either 'somewhat' or 'extremely concerned' about the impact of new tech.

Millennials drive innovation
While technology spearheads innovation at the workplace, the report finds that young employees are also driving positive transformation. Some of the top ways young workers are driving change across the organisation include by sparking creative thinking and innovative projects, creating diverse and open-minded environments, and propagating social media use and engagement.

Enabling work-life balance in mega-cities
62% of respondents were based in major metropolitan cities, with populations of more than 5 million, and the survey finds that technology is critical to enabling work-life balance for office workers across APAC. Almost two-thirds of these office workers rated the wide availability of job opportunities, lifestyle choices, and infrastructural facilities as top reasons for choosing to live in the region’s major cities. These respondents named 24x7 availability and the ability to work across all their devices as the most important ways technology can accelerate their productivity.


The Future of Work: APAC Study included more than 4,700 APAC office workers who use a computer daily for work. The research was conducted from October 17 to November 13, 2017. The survey included working professionals from various sectors across 10 countries - Australia, New Zealand, India, Singapore, Thailand, Malaysia, Korea, China, Hong Kong and Taiwan.

For the original article click here.


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